An Exploratory Study of Competencies required to Co-Create Memorable Customer...
AbstractPurpose - The research aims at identifying and mapping competencies required by frontline employees to enhance guest experience in the hospitality industry in context of the emerging experience...
View Article"Green" attributes and customer satisfaction: optimization of resource...
AbstractPurpose - This study addresses issues of performance optimization through accounting for asymmetric responses of customer satisfaction to different types of product or service attributes: core,...
View ArticleIs the gaming industry still recession-proof? A Time Series with Intervention...
AbstractPurpose - The purpose of this study is to examine how the recent recession affected Iowa’s gaming industry by analyzing gaming volumes before and through the recession....
View ArticleWine Tourism Phenomena in China: An Emerging Market
AbstractPurpose - The aims of this study were to investigate the influencing factors of wine tourism development in China, assess the marketing efforts made by the wine-tourism stakeholders, and...
View ArticleInvestigating the wellness tourism factors in hot spring hotel customer service
AbstractPurpose - This study aims to establish customer service factors for wellness tourism from both service providers and customer perspectives, and to determine whether gender and age factors...
View ArticleDeterminants of Involuntary Cross-listing: U.S. Restaurant Companies’...
AbstractPurpose - This study identifies determinants of involuntary cross-listing of U.S. restaurant companies on the Frankfurt Stock Exchange.Design/methodology/approach - The study utilizes a mixed...
View ArticleATTITUDES AND ORIENTATION TOWARD VEGETARIAN FOOD IN THE RESTAURANT INDUSTRY:...
AbstractPurpose - The current paper explores the attitudes of decision makers in restaurants in Puerto-Rico toward vegetarian food, and examines the restaurants' orientation toward vegetarianism and...
View ArticleGap analysis of green hotel marketing
AbstractPurpose - The green marketing concept emerged in the late 1980s, and many hotels have since implemented a variety of green marketing strategies, such as the use of the ‘green hotel’ label to...
View ArticleConstructing Career Competency Model of Hospitality Industry Employees for...
AbstractPurpose - Purpose- This study focused on developing a career competency model by examining the relationships among career competencies and career success from a career development...
View ArticlePersonality, social comparison, consumption emotions, satisfaction, and...
AbstractPurpose - This study attempts to answer the following questions: Can the Big Five Factors (BFF) of personality facilitate a social comparison of hotel guests? Can the BFF explain the emotional...
View ArticleLinking core self-evaluations and work engagement to work-family...
AbstractPurpose - This article develops and tests a research model that investigates work engagement as a mediator of the effect of core self-evaluations on work-family facilitation and family-work...
View ArticleNot All Smiles Are Created Equal: Investigating the Effects of Display...
AbstractPurpose - While a layman’s theory supports the view that "a smile goes a long way," the authors argue that "not all smiles are created equal" in the sense that the server’s smiles need to be...
View ArticleSelling Rooms Online: The Use of Social Media and Online Travel Agents
AbstractPurpose - This paper focuses on the reason why hoteliers choose to be present in online travel agent (OTA) and social media websites for sales purposes. It also investigates the technological...
View ArticleTOWARD AN INTEGRATED MODEL OF ADOPTION OF MOBILE PHONES FOR PURCHASING...
AbstractPurpose - Recently, ancillary services’ (e.g., bag processing, preferred seating) contribution to the overall air travel revenues has become substantial. Yet, no study to date has addressed how...
View ArticleTravelers’ Behavioral Intention toward Hotel Self-Service Kiosks Usage
AbstractPurpose - This study proposes a refined technology acceptance model (TAM) to examine the relationship between factors that affect travelers’ use of hotel self-service...
View ArticleA Flow-Through Analysis of the U.S. Lodging Industry During the Great Recession
AbstractPurpose - The objective of this exploratory study is to investigate the "flow-through" or relationship between top-line measures of hotel operating performance (occupancy, average daily rate...
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