Relationships between lifestyle of health and sustainability and healthy food...
AbstractPurpose - The purpose of this study is to examine the structural relationships among lifestyle of health and sustainability (LOHAS), healthy food choices, trust, and emotional loyalty and the...
View ArticleHow reputation creates loyalty in the restaurant sector
AbstractPurpose - This study attempts to investigate the causal relationships between perceived trust, perceived value, customer satisfaction, and corporate reputation to understand how customer...
View ArticleUsing Data Envelopment Analysis to measure hotel efficiency in Crete
AbstractPurpose - The purpose of this paper is to study the relative efficiency between hotels operating under a brand and hotels operating independently, in the island of Crete, Greece; to identify...
View ArticleDoes Using an A-La-Carte or Combo-Set Menu Affect the Performance of a...
AbstractPurpose - The purpose of this study is threefold: (1) to use an innovative metafrontier-to-data-envelopment analysis (MDEA) model incorporating multiple outputs and inputs—including the item...
View ArticleStakeholder Management in the Chinese Hotel Industry: The Antecedents and...
AbstractPurpose - Taking an innovative approach, we adopted a stakeholder-based view to examine stakeholder management practices, and identified two antecedents of the stakeholder relationship (i.e.,...
View ArticleGreen Practices in Upscale Foodservice Operations: Customer Perceptions and...
AbstractPurpose - The purpose of the current study was to investigate customers’ perceptions and purchase intentions related to green practices in an upscale, green certified restaurant, on a...
View ArticleTransformational vs. transactional leadership: which is better? A study of...
AbstractPurpose - This research examines the relationships among transformational/transactional leadership style (TFLs/TSLs), organizational justice, trust, organizational commitment, and...
View ArticlePerceived Corporate Training Investment as a Driver of Hotel Expatriate...
AbstractPurpose - Whether expatriate cross-cultural training programs significantly influence expatriate adjustment has been debated for more than two decades (e.g., Kealey and Protheroe, 1996, Puck et...
View ArticleEvidence of franchising on outperformance in the restaurant industry: A long...
AbstractPurpose - The existing research finds a positive financial impact of franchising for relatively short time windows, usually less than ten years (Choi et al., 2011; DePietro et al., 2007; Hsu...
View ArticleRegional effects on customer satisfaction with restaurants
AbstractPurpose - This study examines how regional factors affect customer satisfaction in the food service sector. This is achieved through investigating the moderating effects on the most important...
View ArticleSocial Capital, Knowledge Sharing and Organizational Performance: What...
AbstractPurpose - The purpose of this study is to investigate an integrative model that explores the influence of knowledge-sharing enablers (social capital [SC], including structural, relational, and...
View ArticleBarriers for people with disabilities in visiting casinos
AbstractPurpose - This study examines the barriers identified by people with disabilities in visiting casinos. Design/methodology/approach - Face-to-face interviews were conducted with 12 people with...
View ArticleFrom customer satisfaction to customer delight: Creating a new standard of...
AbstractPurpose - The present research sought to provide a typology of customer delight in the hotel industry. It identifies patterns by which hotels delight their guests. The article explores the...
View ArticleAn Empirical Framework of Financial Characteristics and Outperformance in...
AbstractPurpose - This study is designed to explore: 1). the financial characteristics associated with outperformance of U.S. public restaurant firms in challenging economic times; and 2). the...
View ArticleCausal Relationships between Table Game Players’ Perceptions of Service...
AbstractPurpose - The purposes of this study are: (1) to examine the roles of five drivers of service quality (tangibles, reliability, responsiveness, assurance, and empathy) and perceived winning in...
View ArticleHigh-performance work practices, work social support and their effects on job...
AbstractPurpose - This study proposes and tests a research model that examines whether job embeddedness mediates the effects of high-performance work practices and work social support on turnover...
View ArticleBe Good for Love or for Money? The Roles of Justice in the Chinese Hotel...
AbstractPurpose - Drawing on the social exchange theory, this paper examines the relationship between the interactional justice of supervisors and the job performance of subordinates in an expatriate...
View ArticleMethodological approaches to job satisfaction measurement in hospitality firms
AbstractPurpose - This study aims to propose a new unbiased, reliable, exact, and systematic method of job satisfaction score estimation. The method considers affective and cognitive aspects...
View ArticleThe Influences of Collectivism in Hospitality Work Settings
AbstractPurpose - The purpose of this research is to test whether a hospitality worker’s degree of individualism/collectivism influences his/her organizational citizenship behavior (OCB), comfort with...
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